Privacy Policy

Effective Date: April 2, 2026

At Soul House Chicago ("we," "our," or "us"), we care deeply about your privacy. This policy explains what information we collect, why we collect it, and how we use it—so you can feel confident and informed when spending time with us online.

We’ve designed this policy to align with privacy laws including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. What We Collect

Information you choose to share

When you interact with us—booking a class, making a purchase, signing up for emails, or reaching out—we may collect:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (securely processed through trusted third parties)

  • Any messages or information you send us

Information collected automatically

When you visit our website (hosted on Squarespace), some information is collected automatically to help the site function and improve your experience:

  • IP address

  • Device and browser type

  • Pages visited and time spent on the site

  • Cookies and similar tracking technologies

Information from tools we use

We may receive information from trusted partners like:

  • Payment processors

  • Email marketing platforms

  • Analytics tools (to understand how people use our site)

2. How We Use Your Information

We use your information to:

  • Process bookings and purchases

  • Communicate with you (including updates and, if you opt in, marketing)

  • Improve our website and offerings

  • Keep things running smoothly and securely

  • Meet legal obligations when required

3. Our Legal Basis (for GDPR visitors)

If you’re visiting from the European Economic Area (EEA), we rely on a few lawful bases to process your data:

  • Your consent (like subscribing to emails)

  • Fulfilling a contract (like processing a booking)

  • Legal obligations

  • Legitimate interests (like improving our services)

4. How We Share Information

We do not sell your personal information—ever.

We only share your data when necessary, such as with:

  • Service providers (like Squarespace, payment processors, email platforms)

  • Tools that help us understand website usage

  • Legal authorities if required

5. Cookies + Tracking

We use cookies to make your experience smoother and more personalized.

You can adjust your browser settings to decline cookies, and where required, we’ll ask for your consent before using non-essential ones

6. Your Rights

If you’re in the EEA (GDPR)

You have the right to:

  • Access your data

  • Correct or update it

  • Request deletion

  • Limit or object to how it’s used

  • Receive a copy of your data

  • Withdraw consent at any time

If you’re a California resident (CCPA)

You have the right to:

  • Know what information we collect and how we use it

  • Request deletion of your data

  • Opt out of the sale of data (we don’t sell it)

  • Not be treated differently for exercising your rights

To make a request, email us at: inhale@soulhousechicago.com

7. How Long We Keep Your Data

We keep your information only as long as necessary to provide our services and meet legal requirements.

8. Keeping Your Information Safe

We take reasonable steps to protect your information, but no system is completely secure. We encourage you to take care when sharing personal data online.

9. International Visitors

If you’re visiting from outside the U.S., your information may be processed in the United States.

10. Third-Party Links

Our site may include links to other websites. We’re not responsible for their privacy practices, so we encourage you to review their policies as well.

11. Children’s Privacy

Our offerings are not intended for children under 13, and we don’t knowingly collect their personal information.

12. Updates to This Policy

We may update this policy from time to time. When we do, we’ll revise the effective date above.

13. Contact

If you have questions, requests, or just want to connect about your data, reach out:

Soul House Chicago
Email: inhale@soulhousechicago.com
Address: 300 N Ogden Ave

14. California Disclosure (CCPA)

In the past 12 months, we may have collected:

  • Identifiers (like name, email, IP address)

  • Purchase or transaction information

  • Website activity data

We do not sell personal information.

15. Your Choices

You can unsubscribe from marketing emails anytime using the link in our emails, or by contacting us directly

We believe privacy should feel as intentional and respectful as your practice. If something here feels unclear, we’re always open to conversation.